EXPERIENCE
PRODUCT STRATEGIST & CONSULTANT | Bangalore Startup Community Jul 2017 - Apr 2019
Remote
UX & PRODUCT RESEARCHER | Welltok, Inc. Feb 2016 - Dec 2019
Seattle, USA
USER RESEARCH ASSISTANT | Microsoft Corp. Jun 2015 - Dec 2015
Redmond, USA
SOFTWARE ENGINEERING ANALYST | Accenture Services Pvt. Ltd. Feb 2013 - Aug 2014
Chennai, India
Remote
- Collaborate with business and product teams to define goals, requirements and success metrics of an online selling experience
- Regularly monitor analytics data to plan, prioritize and execute design and research efforts
- Guided the redesign of website architecture and rephrasing of marketing content
- Make design and product recommendations providing agile feedback during development process
UX & PRODUCT RESEARCHER | Welltok, Inc. Feb 2016 - Dec 2019
Seattle, USA
- Perform extensive interviews and shadowing, led end-user participatory design workshops and focus group discussions, prototyped and tested solutions with end users, and helped ‘sell’ prototypes and ideas across disciplines.
- Work with designers, research managers, product owners, content & architecture managers to organize and prioritize research findings
- Conduct early concept testing and recommend strategies along the product development cycle across multiple devices and platforms – PC, iOS, Android and Apple watch
- Plan and organize company-wide knowledge sharing discussions about user research capabilities, alongside introducing value of customer research to the product teams I support and
- Advocate for research findings to diverse audiences through visual reports, infographics and oral presentations
- Help define business requirements and product roadmap through usability testing, competitive analysis, cross-functional journey mapping and various other product evaluation techniques.
USER RESEARCH ASSISTANT | Microsoft Corp. Jun 2015 - Dec 2015
Redmond, USA
- Helped lead the design and implementation of various HoloLens research projects. Also supported other Windows groups' design and research efforts.
- Worked alongside engineers to communicate research findings and provided technical guidance in order to prepare for iterative evaluation rounds - benchmarking, lab usability tests and controlled experiments.
- Practiced unbiased and independent assessment in developing study protocols and data collection activities.
- Implemented a formal data gathering process during usability test sessions, video analysis and synthesis procedure, aligning the same with pre-collected telemetry data.
- Worked with lab technicians to design room layouts and placement of equipment. Performed technical walkthroughs of the labs to ensure readiness. Provided training to AV technicians and co-researchers in the use of lab hardware and software.
SOFTWARE ENGINEERING ANALYST | Accenture Services Pvt. Ltd. Feb 2013 - Aug 2014
Chennai, India
- Associated with the Order Management team of a CRM (Customer Relationship Management) based project. Worked as the owner and key developer for a module called “Service Maintenance”.
- Was instrumental in taking the coding phase of the module to 100% completion. Involved in identifying and resolving bugs for a variety of units to improve the performance of the application by a considerable amount.
- Involved in constant interaction with onshore and client team at Singapore, to discuss program quality, code fixes and integration.
- Owing to its fast-paced nature, adaptability and leadership were integral components of this position.
EDUCATION
Product School | Seattle, USA | Mar 2018
Certificate in Software Product Management
University of Washington | Seattle, USA | Jun 2016
Master of Science in Information Management (Specialized in User Experience & Project Management)
Anna University | Chennai, India | Jun 2012
Bachelor of Technology in Information Technology
Certificate in Software Product Management
University of Washington | Seattle, USA | Jun 2016
Master of Science in Information Management (Specialized in User Experience & Project Management)
Anna University | Chennai, India | Jun 2012
Bachelor of Technology in Information Technology