Welltok's Health Coaching Service
(Links to case studies can be found below)
Health coaching is a process that facilitates healthy, sustainable behavior change to increase healthy and reduce unhealthy habits or manage chronic condition(s) by challenging consumers to become more educated, identify their values and transform their goals into actions
Goal -
Explore market needs and standards for health coaching, discover and understand different user groups and their needs, and develop a usable experience for both sides of the coaching interaction (i.e. health coaches and participants) My role - Responsible for stakeholder interviews, personas and scenarios, market research, in-person and remote interviews, focus group discussions, role-playing activities, participatory design, usability testing, surveys Stakeholders involved - Business unit heads from corporation, operations manager, product designers, visual designer, product owner Tools used - InVision, Usertesting.com, Canva, Typeform, Sketch, WebEx |
Quick Overview of the Health Coaching Process
A digital platform that allows facilitation of healthy behavior change through simple interactions to communicate with users/ participants, record and monitor their experiences
- Link to Case Study: Coaching - Participant Experience
- Link to Case study: Coach's Experience